PATIENT POLICY

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LATE ARRIVALS

New Patients must have paperwork completed by scheduled appointment time, if not complete at scheduled appointment time, appointment will be rescheduled later. Established Patients arriving ten or more minutes late for their scheduled appointment will be rescheduled to the next available appointment time and may incur a $25 missed appointment fee.

AFTER HOURS

We take pride in being available for urgent health care issues. Therefore, our physicians can be reached after office hours if necessary. Please call our office number and follow the prompts for Alpenglow Women’s Health to reach a provider. We do share call coverage with our OB/GYN colleagues in the community and they will relay any messages to us during business hours. We ask that patients keep such calls to a minimum, and calls deemed unnecessary or frivolous may incur a $15 fee.

TEST RESULTS

Physicians may order tests to help diagnose and treat your medical condition. You will be notified of any abnormal test result within twenty-four (24) hours of the provider reviewing the report. You will be notified of normal test results within two (2) weeks of the provider reviewing the report. If you do not hear from your provider, please check your patient portal, Healow App. Call the office 907-357-1113 and speak directly to clinical support. Please note, you may receive a separate bill from Quest Laboratory for processing the lab specimen. It is your responsibility to know if your insurance has another preferred lab.

FINANCIAL RESPONSIBILITY

Alpenglow Women’s Health will bill your insurance as a courtesy. However, you are responsible for your portion of your bill (for example, co-pays, deductibles, services not covered by your health plan, etc.) at the time of your visit. Remember that the contract with your insurance company is between you and them and it is your responsibility to know your policy. We will not become involved in disputes between you and your insurance company regarding deductibles, co-payment, covered charges, secondary insurance, usual and customary charges, etc., other than to supply factual information as necessary. Alpenglow Women’s Health offers self-pay patients discounts of 35% on all charges when paid in full on the date of service.

NO SHOW / MISSED APPOINTMENTS

Alpenglow Women’s Health requires at least a 24-hour notice for appointment cancellations or reschedules. Any appointment cancelled/rescheduled less than 24-hours prior to the scheduled appointment time may incur a $25.00 fee, this includes no-show appointments. After five missed/no show appointments, an account may be reviewed for discharge from the practice. New patients may not be allowed to reschedule their appointment if they no-show or cancel within 24-hours.

PRESCRIPTION REFILLS

We ask that you request any needed refills at your visit. If you forget something, please allow us 48-72 hours for phone refills. Our physicians may stop their work to provide a refill on an urgent basis, but this may incur a $25 fee.

HEALTH PLAN PARTICIPANTS

Alpenglow Women’s Health is a preferred provider with Blue Cross, Aetna, Cigna, United HealthCare and Moda, as well as participating provider with Medicaid, Tricare and Medicare.

HOSPITAL PRIVILEGES

Our providers have privileges at Mat-Su Regional Medical Center. If you are seen at this facility, please note you will get a separate bill from the hospital. The hospital also contracts with various groups for services such as pathology, emergency room care, anesthesia, etc. Each group may also send a separate bill for any provided services.